About us

BitopUp provides products and services that allow anyone to live on cryptocurrency more easily. BitopUp.com provides a catalog of gift cards, prepaid mobile refills, and Lightning networking services that can be purchased using Bitcoin and other cryptocurrencies worldwide. By using Bitcoin and other Crypto Currencies Network technology we provide a safe and private user experience with fast digital delivery to anywhere in the world. You only need to provide an email address to receive a receipt, voucher codes if applicable, and customer service.

When is my order delivered?
Your orders are delivered as soon as payment is secured. Payments are accepted instantly when utilizing the Lightning Network. Bitcoin transactions valued at less than $200 with a sufficient transaction fee, and Dash Instasend transactions are also able to be processed instantly. Other transaction types and cryptocurrencies may require more network confirmations before payment is accepted and your order is delivered.

What is our refund policy?
If an order has failed to be delivered (this, unfortunately, does happen sometimes due to operator issues), we will refund the cryptocurrency paid as soon as we can, after you send us a refund address. If you haven't received your refill or voucher code, please email us at [email protected], or respond to your receipt email and we will check into it. Please provide all useful order info that you have (order ID, email address, or the phone number you are topping up) Note: if an order has been delivered successfully we are unable to cancel it. So please make sure you're sending to the right number/email. We cannot refund successfully delivered voucher codes; please ensure you are ordering the correct product!

How fast does Customer Service reply?

We usually reply within a few hours, but please allow up to 24 hours. If you have submitted a support request to [email protected], you do not need to try to contact us in social media or other places. We work hard to support customers as quickly and effectively as possible!